Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Contact information such as your name, phone number, and email address when you submit a form or request a follow-up
• Business information such as your company name, industry, and business challenges when you interact with our chat assistant
• Communications you send us, including messages submitted through our website chat widget

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and follow up on service requests
• Send you SMS messages you have consented to receive, including appointment reminders, service updates, and informational messages
• Improve our website, services, and communications
• Comply with legal obligations

We do not sell your personal information to third parties.

SMS / Mobile Messaging

When you provide your phone number and consent to receive SMS messages from TMS Solutions Group LLC, you may receive text messages related to our services, your inquiry, or follow-up communications.

Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Message frequency varies based on your interactions with us.

SMS Consent Language

By providing your mobile phone number on our website or to a TMS Solutions Group representative, you consent to receive SMS text messages from TMS Solutions Group LLC. The following terms apply:

• Message frequency varies based on your account activity and service requests
• Reply STOP to opt out of SMS messages at any time
• Reply HELP for help or contact us at tom@tms-solutions-group.com
• Message and data rates may apply depending on your mobile carrier and plan
• SMS consent is not required as a condition of purchasing any goods or services

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Cookies are small text files stored on your device that help us recognize returning visitors and understand how our site is used.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

We do not use cookies to serve targeted third-party advertising.

Third Party Services

Our website and services may integrate with or link to third-party platforms, including:

• Anthropic (Claude AI) — powers our website chat assistant. Conversations may be processed by Anthropic's systems in accordance with their privacy policy.
• Twilio — used to send and receive SMS messages. Phone numbers and message content are processed by Twilio in accordance with their privacy policy.
• Supabase — used for data storage and authentication. Data is stored on Supabase's secure infrastructure.
• Google Fonts — used to load web fonts. Google may collect limited technical data when fonts are requested.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: